Now Hiring - Customer Service in Wake Forest, NC

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

We are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in peoples lives. As a Licensed Insurance Sales Representative you will be part of a team that is helping to grow the revenue of the office by offering products that people need for their security and peace of mind. Our newest Licensed Insurance Sales Representative will pursue and respond to the requests and needs of prospects and current clients who need insurance. As a Licensed Insurance Sales Representative you will be trained to act as a consultant for businesses and families, evaluating needs and recommending the most appropriate means of meeting those needs.

Salary Range: $65000.00 per year

Health Insurance

Life Insurance

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Supplemental Insurance

Mon-Fri Work Schedule

401K Plan

Team Building Activities

Hands On Training

Professional Work Environment

Office Snacks & Coffee

Health Insurance

Life Insurance

Paid Holidays

Bonus Opportunities

Paid Time Off (PTO)

Supplemental Insurance

Mon-Fri Work Schedule

Holidays Off

401K Plan

Career Development & Growth

Paid Volunteer Days

Team Building Activities

Hands On Training

Professional Work Environment

Office Snacks & Coffee

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Develop new Financial Services opportunities.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Claims follow up calls.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a fantastic presenter.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• A Property & Casualty license is REQUIRED